Can customers pay their bills in the portal?

Yes. Customers pay invoices through a Stripe hosted checkout, see their full invoice and payment history, and can download invoice and receipt PDFs. Payments update their balance right away.

Can subscribers open support tickets themselves?

Yes. They can submit a ticket with a priority and continue the conversation with replies and attachments. A closed ticket reopens automatically if they reply again.

Is the portal separate from the staff login?

Yes. The portal has its own authentication on your branded subdomain, with password reset, so customers only see their own account, services, billing and tickets.

Do I have to invite customers?

Yes. You send a portal invitation from the client record, and ISPbox tracks invite status and last login so you know who has activated their account.

ISPbox

01 Feature Spotlight

Give Subscribers a Portal They Actually Use

Reduce repetitive support requests and improve payment flow with a branded self-service portal for your ISP customers.

Customer dashboard with balance, invoices, and service status
Online payments and payment history in one place
Ticket creation and support communication without back-and-forth

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app.ispbox.net

→ Under the hood

What subscribers can do in the portal

Give subscribers one place to handle the basics themselves, so your team stops fielding the same calls. The ISPbox customer portal shows balance, invoices and service status, takes online payments, and lets customers open and follow support tickets, all under your own branded login.

See account, balance and services

The portal dashboard shows the customer their contact details, outstanding balance, active services with status, and recent invoices and payments at a glance, so common questions answer themselves.

Pay online and grab receipts

Customers pay invoices through a Stripe hosted checkout, view their invoice and payment history, and download invoice and receipt PDFs without contacting you. Successful payments update their balance immediately.

Open and follow support tickets

Subscribers can submit a ticket with a priority and reply in a conversation thread with attachments. They see staff replies marked as client visible, and a closed ticket reopens automatically when they respond.

Works with Billing, Payment Automation, Ticketing

02 Why this feature matters

Built for high-speed ISP operations

Lower Support Load

Let customers handle routine actions themselves instead of contacting your team for every billing question.

Faster Collections

Make invoices and payment actions obvious, reducing delays and helping cash flow stay predictable.

Better Customer Experience

Give subscribers one clear place to check account status, service details, and support history.

Operational Consistency

Keep billing, tickets, and service context connected so teams work from the same source of truth.

03 Use cases

Where ISP teams put this to work

Enable self-service invoice checks and online bill payment.
Let subscribers open and track support tickets from their account.
Expose service status and key account details in one dashboard.
Reduce inbound calls for payment confirmations and basic account info.

// Related

What ISP and WISP teams search for

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04 FAQ

Frequently asked questions

Can customers pay their bills in the portal?: Yes. Customers pay invoices through a Stripe hosted checkout, see their full invoice and payment history, and can download invoice and receipt PDFs. Payments update their balance right away.
Can subscribers open support tickets themselves?: Yes. They can submit a ticket with a priority and continue the conversation with replies and attachments. A closed ticket reopens automatically if they reply again.
Is the portal separate from the staff login?: Yes. The portal has its own authentication on your branded subdomain, with password reset, so customers only see their own account, services, billing and tickets.
Do I have to invite customers?: Yes. You send a portal invitation from the client record, and ISPbox tracks invite status and last login so you know who has activated their account.

05 Explore more

Related features

All features

Client Communication

Unify ISP customer communication: ISPbox turns inbound email into tickets, threads replies by message id, and publishes staff answers to both the portal and email, so every conversation lives on one timeline.

Learn more

ISP CRM

An ISP CRM that ties subscribers to their services, invoices, tickets and ledger. ISPbox tracks client status and history, runs a leads pipeline with tasks and activities, and converts won leads into clients with an install ticket.

Learn more

Ticketing

An ISP ticketing system tied to customer accounts: open, in progress and closed statuses, priorities, client visible or internal comments, attachments, staff assignment, scheduling with technicians, and checklists, all linked to the subscriber and their services.

Learn more