Does ISPbox track equipment by serial number?

Yes. Each physical unit is tracked by serial number, and you can bulk import serials when a shipment arrives. Serial tracking can be made required for item types where it matters.

Can I see who has a device and where it is?

Yes. Units carry a status such as in stock, with a technician, in service, maintenance, retired or lost, and can be assigned to a technician, a location and a customer service.

Is there a record of equipment movements?

Yes. Every transfer is logged, so you can trace where a unit came from and where it went across locations and technicians.

Can inventory be linked to a customer service?

Yes. A unit can be assigned to a specific service, so the device in the field is tied to the subscriber using it.

ISPbox

01 Feature Spotlight

Inventory Workflows for ISP Network Assets

Keep equipment visibility clear across operations, support, and planning with centralized inventory management.

Track network assets in one operational inventory view
Support provisioning and maintenance with better asset context
Reduce confusion around equipment status and ownership

Create Free Account View Pricing

app.ispbox.net

ISP inventory and asset management dashboard

→ Under the hood

How inventory tracking works

Know where every router, ONT and radio is and who has it. ISPbox inventory tracks equipment by serial number through its whole life, from stock to a technician to a customer service, with a transfer log that records every move.

Items, units and serial numbers

Define item types grouped into categories such as routers, ONTs and CPE, then track each physical unit by serial number, with bulk import when you receive a batch. Serial tracking can be required per item type where it matters.

A clear lifecycle and assignments

Each unit moves through statuses like in stock, with a technician, in service, maintenance, retired or lost. Units can be assigned to a technician and to a specific customer service, so a device in the field is tied to the subscriber using it.

Locations and a transfer audit

Track units across locations like warehouses and depots, and every movement is recorded in a transfer log, so you can answer where a unit came from and where it went without guesswork.

Works with Work Orders, Network Maps, Provisioning

02 Why this feature matters

Built for high-speed ISP operations

Improve Asset Visibility

Know what equipment exists, where it is, and how it is used.

Support Operational Planning

Use inventory context to prepare upgrades and maintenance work.

Reduce Waste and Duplication

Better tracking helps avoid unnecessary purchases and misplaced devices.

Scale Asset Governance

Maintain inventory discipline as infrastructure footprint grows.

03 Use cases

Where ISP teams put this to work

Track network device inventory across locations.
Support field teams with clear equipment context.
Align inventory state with operational workflows.
Improve forecasting for equipment needs.

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What ISP and WISP teams search for

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04 FAQ

Frequently asked questions

Does ISPbox track equipment by serial number?: Yes. Each physical unit is tracked by serial number, and you can bulk import serials when a shipment arrives. Serial tracking can be made required for item types where it matters.
Can I see who has a device and where it is?: Yes. Units carry a status such as in stock, with a technician, in service, maintenance, retired or lost, and can be assigned to a technician, a location and a customer service.
Is there a record of equipment movements?: Yes. Every transfer is logged, so you can trace where a unit came from and where it went across locations and technicians.
Can inventory be linked to a customer service?: Yes. A unit can be assigned to a specific service, so the device in the field is tied to the subscriber using it.

05 Explore more

Related features

All features

Provisioning

Automate ISP service activation: turning a service on writes the PPP secret, DHCP lease and speed queue to the router or RADIUS, plan changes update it in place, and suspension removes or limits it, with audit jobs that check the router against the panel.

Learn more

Work Orders

Coordinate ISP field work in ISPbox: schedule installs and repairs as tickets with a date, an assigned technician and a checklist, and see them on a team calendar, so dispatch, support and field crews work from one place.

Learn more