Can prepaid and monthly customers live in the same workspace?

Yes. Billing mode is chosen per service, with a workspace default. Monthly customers get invoices and dunning as usual, prepaid customers never enter the invoice run.

What happens on the router when a prepaid service expires?

After the grace days you set, ISPbox either disconnects the service or applies a lower speed, through RADIUS or the MikroTik API depending on how the router is connected. A renewal restores full access right away.

Can customers top up online?

Yes. The customer portal shows days left and a Renew button that goes to your payment gateway. Stripe, PayPal, Square and Authorize.net are supported.

Do you support scratch cards or vouchers for prepaid internet?

Yes. Agents can buy batches of printable renewal cards for PPPoE and DHCP customers, and the Guest WiFi module has separate hotspot vouchers with time and data limits.

ISPbox

01 Feature Spotlight

Prepaid Internet That Switches Itself Off

Customers pay for days up front. When the days run out, ISPbox cuts the connection or slows it down, and a renewal turns it back on at once. No invoices to chase, no debt to collect.

Daily, weekly or monthly prepaid plans next to your regular monthly billing
Automatic cut-off or speed limit at expiry, with reminders before it happens
Renewal online in the customer portal, at the office, through an agent or with a card

Create Account View Pricing

app.ispbox.net

Prepaid internet service with an expiry clock, a renewal payment and the connection switching back on

// In the product

Prepaid in the product

Real screens from the product - the office, the customer portal and the outage tools.

Renew in one dialog

Pick how many periods, take the money, and the new expiry date is shown before you confirm. The payment is booked as a paid invoice, so reports and accounting keep working.

app.ispbox.net

Activate or renew dialog with number of periods, amount and the new expiry date

Customers renew themselves

The customer portal shows the expiry date and days left, with a Renew button that goes straight to card payment. The connection comes back the moment the payment lands.

app.ispbox.net

Customer portal with a prepaid service, days left and a Renew button

Pay back an outage in one step

Give every customer behind a failed tower, router or location free days or hours. Prepaid customers get time on their clock, monthly customers get a credit on the next invoice.

app.ispbox.net

Outage compensation dialog giving free days to affected customers

→ Under the hood

How prepaid works in ISPbox

In many markets internet is sold like mobile airtime: pay for a month, or a week, and it stops when the time is up. ISPbox runs that model natively. A service is either recurring or prepaid, and a prepaid service has an expiry clock that payments move forward and that the network follows on its own.

Plans, periods and the expiry clock

A package sets the length of its prepaid period: 1, 3, 7 or 30 days, or longer periods for quarterly and yearly plans. Activating or renewing sells one or more periods and moves the expiry date forward. You decide whether an early renewal adds on top of the current expiry or starts from the payment date, and expiry falls at the end of the day in your own timezone.

Every activation, renewal, trial and compensation is kept as a period in the service history, so you can answer "when did this customer pay, and for what" at a glance.

Cut-off, reminders and grace

A background sweep runs every fifteen minutes. It switches off expired services after the grace days you set, or limits their speed instead of cutting them, using the same RADIUS and MikroTik enforcement as the rest of ISPbox. It sends expiry reminders by email and app push a set number of days before, in the customer's language, and moves long-expired services to inactive so your subscriber count stays honest.

Every way to renew

Staff renew from the client page. Customers renew in the customer portal with Stripe, PayPal, Square or Authorize.net, and the connection returns as soon as the payment is confirmed. Resellers renew from their wallet in the agent portal, one customer at a time or in bulk. Renewal cards, bought by agents in batches, are redeemed by the customer with a code.

Trials and free time

A new service can start with a free trial of hours or days that turns itself off at the end, with a clear Trial badge in the office and in the portal. Free time for an outage can be given to one customer or to everyone affected by an incident, a router, a map device or a location in one action; each run is recorded with its counts, and customers can be told by email and push.

Works with Reseller & Agent Portal, Billing, Customer Portal, PPPoE & RADIUS

02 Why this feature matters

Built for high-speed ISP operations

No Unpaid Invoices

Prepaid services never enter the invoice run, dunning or late fees. The customer pays, the clock moves, and nobody owes anybody.

Cut-Off Without Staff

A sweep every fifteen minutes switches off or slows down expired services after your grace period and sends reminders before expiry.

Short Plans Are Easy

A package can last 1, 3, 7 or 30 days. Sell a weekend pass next to a monthly plan without a second system.

Mixed With Monthly Billing

Choose prepaid or recurring per service. One workspace can bill businesses monthly and sell prepaid to homes and guests.

03 Use cases

Where ISP teams put this to work

Sell weekly and monthly prepaid plans in markets where customers pay in cash.
Give a new customer a free trial of three hours or three days that ends by itself.
Let resellers renew customers from their wallet, or sell renewal cards in shops.
Pay back a four-hour outage to everyone behind one tower without touching each account.

// Related

What ISP and WISP teams search for

prepaid internet billing prepaid isp billing software prepaid wifi billing pppoe prepaid billing prepaid internet plans software isp auto disconnect expiry

04 FAQ

Frequently asked questions

Can prepaid and monthly customers live in the same workspace?: Yes. Billing mode is chosen per service, with a workspace default. Monthly customers get invoices and dunning as usual, prepaid customers never enter the invoice run.
What happens on the router when a prepaid service expires?: After the grace days you set, ISPbox either disconnects the service or applies a lower speed, through RADIUS or the MikroTik API depending on how the router is connected. A renewal restores full access right away.
Can customers top up online?: Yes. The customer portal shows days left and a Renew button that goes to your payment gateway. Stripe, PayPal, Square and Authorize.net are supported.
Do you support scratch cards or vouchers for prepaid internet?: Yes. Agents can buy batches of printable renewal cards for PPPoE and DHCP customers, and the Guest WiFi module has separate hotspot vouchers with time and data limits.

05 Explore more

Related features

All features

Reseller & Agent Portal

Run an ISP reseller network in ISPbox: agents with prepaid wallets, their own buy and sell prices, sub-agents with automatic commissions, cash collection with receipts, renewal cards and a phone-first agent portal.

Learn more

How-to guides: The Agent Portal, Setting Up the Reseller Channel