Terms of Service & End-User License Agreement

Last updated: July 3, 2026

1. Agreement

These Terms of Service (the “Terms”) form a binding agreement between you (“you”, “Customer”) and Nielogiczny (“ISPbox”, “we”, “us”), the operator of the ISPbox platform available at ispbox.net (the “Service”). By creating an account, accessing, or using the Service you accept these Terms. If you use the Service on behalf of a company, you represent that you are authorized to bind that company.

2. The Service

ISPbox is a software-as-a-service platform for internet service providers that provides customer management, service and package management, billing and invoicing, payment recording, support ticketing, network infrastructure management, and optional integrations with third-party services (including payment processors and accounting software).

3. License

Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business operations during your subscription term. We retain all rights, title, and interest in the Service, including all software, design, and content provided by us. You may not copy, modify, resell, sublicense, reverse engineer, or create derivative works of the Service except where permitted by mandatory law.

4. Accounts & Responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate registration information and keep it up to date. You must notify us promptly at [email protected] of any unauthorized use of your account.

5. Your Data

You retain ownership of all data you and your end-customers submit to the Service (“Customer Data”). You grant us a limited license to host, process, and transmit Customer Data solely to provide and support the Service. You are responsible for the lawfulness of the Customer Data you process through the Service, including obtaining any consents required from your end-customers. Our processing of personal data is described in our Privacy Policy.

6. Acceptable Use

You agree not to: (a) use the Service in violation of applicable law; (b) attempt to gain unauthorized access to the Service, other tenants’ data, or related systems; (c) interfere with or disrupt the integrity or performance of the Service; (d) use the Service to transmit malware or unsolicited communications; (e) use the Service to infringe the rights of any third party. We may suspend accounts that violate this section.

7. Third-Party Integrations

The Service can connect to third-party services at your direction (for example Stripe for payment processing and Intuit QuickBooks Online for accounting synchronization). Your use of a third-party service is governed by that provider’s own terms and privacy policy. We are not responsible for third-party services, and you may disconnect an integration at any time from your settings. You authorize us to exchange data with a connected third-party service as needed to provide the integration you enabled.

8. Fees & Payment

Paid plans are billed in advance on a subscription basis according to the pricing presented at purchase. Fees are non-refundable except where required by law. We may change pricing with at least 30 days’ notice; changes apply from your next billing period. Overdue accounts may be suspended after reasonable notice.

9. Availability & Support

We aim to keep the Service available at all times but do not guarantee uninterrupted availability. We may perform maintenance, updates, and modifications to the Service. Support is provided via [email protected].

10. Term, Suspension & Termination

These Terms apply for as long as you use the Service. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. We may suspend or terminate your access for material breach of these Terms if the breach is not cured within a reasonable period after notice. Upon termination, you may request an export of your Customer Data within 30 days, after which we may delete it in accordance with our retention practices.

11. Disclaimer of Warranties

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. ISPbox is a management tool; you remain responsible for the accuracy of your billing, accounting, and regulatory compliance.

12. Limitation of Liability

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, or consequential damages, or loss of profits, revenue, or data. Our total aggregate liability arising out of or related to the Service will not exceed the fees you paid to us in the 12 months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.

13. Changes to These Terms

We may update these Terms from time to time. For material changes we will give notice (for example by email or an in-app notice) at least 14 days before the changes take effect. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by the laws of Poland, without regard to conflict-of-law rules. Disputes will be resolved by the courts competent for our registered seat, unless mandatory consumer law provides otherwise. The United Nations Convention on Contracts for the International Sale of Goods does not apply.