Why is John Smith offline?
search-clients("John Smith")
diagnose-service(id: 4821)
Router Ridge Tower 3 is offline since 06:12 - John and 46 other customers are down, so it is not a problem at his house. His billing is fine. Want me to reply to his ticket and note the outage?
Yes - and record the $45 check he just mailed in.
reply-to-ticket(id: 913)
record-payment($45.00)
Done. Ticket #913 answered with the outage ETA and a $45 payment is recorded against invoice INV-2041.
Warn the other 46 about the outage too.
preview-message-audience(46)
send-client-message
Outage notice sent to all 46 customers behind Ridge Tower 3 with the repair ETA.