Many ISPs sell most of their service through other people: shop owners, street agents, building and park managers, sub-resellers with their own customers. ISPbox gives each of them an account with a prepaid wallet and a small portal on your domain, and keeps the office in charge of prices, limits and the network.
Agents, wallets and credit
An agent is a reseller, a site manager or a field seller. Each has a wallet you top up; a top-up is a deposit, not revenue. Every sale, renewal, invoice payment and correction is an append-only wallet entry with the balance after it, so the history always adds up. An optional credit limit decides how far below zero an agent may go, and the office sees one figure for what each agent owes the company. Agents can ask for a top-up from their portal and you approve or decline it.
An agent sees only their own customers, or, for a site manager, everyone at their location. Suspending an agent logs them out immediately.
Prices, sub-agents and commissions
Each package can carry a wholesale price for agents and a maximum customer price. Per agent you can override the buy price, and agents may set their own customer price inside the range when you allow it. The customer is always invoiced the selling agent's price, on every channel, including a renewal the customer pays online in their own portal.
Agents can have sub-agents. A parent sees their whole team, prices each child per package, and earns the difference on every sale below them as a commission entry in their wallet. An optional points program rewards agents per sale, and points buy free days for a customer or wallet credit.
Cash, cards and credit sales
When an agent takes cash at the door, the payment settles the customer's open invoices and the agent hands back a PDF receipt, by WhatsApp, SMS, email or a link. You choose whether cash comes out of the agent's wallet or is booked as cash on hand that the agent hands over to the office later.
Agents can print batches of renewal cards, each worth one or more periods of a package, paid from their wallet. The customer redeems the code in the customer portal, or the agent redeems it for them. With selling on credit switched on, an agent can renew now and record that the customer will pay them later, with a promised date and a debts page.
What agents can do, and what stays with you
Settings > Agents has a switch for every agent power: free trials, package changes, suspend and resume, outage compensation, adding customers, creating PPPoE logins, choosing the connection point, attaching discovered devices, editing customer details, support tickets and renewal cards. Trials, suspensions and free days can carry monthly caps, and every action lands in the agent's log.
Agents get email notifications they opt into (low balance, customers expiring, activation results, tickets handed to them), all in their own language, and a REST API with documentation at /developers/agent if you want to build your own reseller app.
