What's New in ISPbox

October 2026

Oct 8 Support

Saved replies, merging duplicate tickets and a rating after closing

Write an answer once and insert it on any ticket with the customer's name and the ticket number filled in; keep a reply to yourself or share it with the team. Merge a ticket into another one when the same problem was reported twice: the whole conversation moves and later replies follow it. Switch on a one-question survey in Settings > Customer portal and customers rate support from 1 to 5 after their ticket is closed.
Oct 8 Customers

Your own fields on a customer

Add up to 20 fields of your own in Settings > Customer fields, as text, a number or a list of choices: a national ID, a building code, a contract reference. They show on the customer form and profile, and in the API.
Oct 8 Network

Burst, night speed and one device per login

A package can burst above its speed for the first seconds of a download, switch to different speeds at night, and limit how many connections one PPPoE login may hold. A login can also be locked to the customer's device on the service page. All of it sits under "More speed options" on the package, closed until you need it.
Oct 8 Customers

Bulk plan change

Move many subscribers to another plan at once. Tick customers on the client list, pick the new plan and when it takes effect, and see what happens to every service before you confirm. Changes that are only booked can be taken back in one click.
Oct 8 Customers

Log in as customer

On a client's Customer Portal tab staff can now open the portal as that customer, without asking for their password, to see exactly what they see. A bar at the top shows it is a staff view and takes you back to the panel; the visit is written to the audit log.
Oct 8 Platform

Workflows (beta): routine work that does itself

Build your own automations as a tree of steps: pick what starts it (a ticket, an invoice three days from due, a failed card, a router offline, a finished visit), add checks and actions, and ISPbox does the follow-up. 64 triggers, 21 templates, a test run that sends nothing. It is in beta: tell us what is missing.
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Oct 8 Network

Router changes are retried when the router does not answer

A disconnect or a speed change that a router did not answer is now sent again for about four hours, so a paused customer does not stay online until the next reconnect. If it never gets through, the service page shows a warning.
Oct 8 Network

RADIUS setup on the router page

The router page now shows the MikroTik commands for a PPPoE or DHCP RADIUS router, builds the customer server from the router's pool, and has setup notes for other vendors.
Oct 6 Customers

Archive a client without deleting their services

When a customer leaves, archive them and the history stays: services, invoices, payments and tickets. Running services are switched off for you, and for each device you choose whether it is collected, stays at the address for the next customer or returns to stock.
Oct 6 Support

Groups: route tickets and leads to a team

Create teams such as Office, Field techs or NOC and put a ticket, a lead or a task in a team's queue before any one person takes it. Members are notified, anyone can take the ticket with one click, and new tickets from the portal or email can land in a default group.
Oct 6 Support

More than one person on a ticket

Add colleagues to a ticket next to its owner, each with a role such as Billing or Technical support. They get the customer's replies, and the side menu shows how many open tickets are yours, wait in your groups or have nobody yet.
Oct 6 Customers

Premises: a page for every home, lot and unit

A premise is a place you serve or could serve, with or without a customer: its address, the equipment installed there, its tickets and everyone who was connected before. Add them one by one, as a numbered range or from a spreadsheet, move a whole street from "Under construction" to "Ready" at once, and connect a customer from the premise page.
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Oct 6 Network

Equipment that stays with the address

An ONT can be installed at a premise before anyone orders service and stays there when a customer leaves; the next service at that premise takes it over by itself. Record a device's MAC address to see whether your routers see it, keep optical power and speed test readings from the install checklist, and reconcile received, installed, damaged and lost devices in Reports > Equipment.
Learn more
Oct 6 Billing

Revenue share statements for property owners

Set up an agreement with a park, HOA or building owner: a percent of what was invoiced or paid, or a fixed amount per active service, with tiers and a minimum. ISPbox drafts a statement each month or quarter with one line per service and its active days, ready to approve, export and mark as paid.
Learn more
Oct 6 Customers

Built vs connected

Reports > Built vs Connected shows ready, active and vacant premises with the take rate per location, month by month.
Oct 6 Platform

A shorter side menu

The side menu has nine entries instead of fifteen: Network now holds the map, monitoring, devices, IP addresses and guest WiFi, Sites & Equipment holds premises and inventory, Leads moved under Clients and Audit Logs under Settings. No address changed, so bookmarks keep working.
Oct 5 Customers

Seasonal suspension, recurring messages and inventory batches

Customers can schedule a seasonal suspension in the portal under your rules, mass messages can repeat against the calendar or a location's season, and inventory moves in batches with a full movement log and device replacement.
Oct 2 Network

Up and down status before the map is ready

A network monitoring prober now shows every host it measures as up, degraded or down, with alerts, even before you place it on the network map. Placing it on the map adds link diagnosis and topology on top.
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Oct 1 Billing

Record a refund

When you give money back to a customer, the payment row on the client's Billing tab now has a Record refund button. It marks the payment as refunded and asks whether to void the invoice or keep it open. Works for card payments refunded at your payment provider and for cash, cheque and transfer payments.

September 2026

Sep 30 Platform

Your own mailbox only

Settings > Mail can stop anything from leaving the ISPbox address: staff emails, alerts and reports then go only from your mailbox. A banner tells admins when that mailbox stops sending and how many emails did not go out.
Sep 30 Network

Alert emails from your mailbox

Router and network monitoring alerts are sent from your own mailbox, with an optional sender name and address such as "Acme Alerts".
Sep 30 Customers

Clients per package

The clients list has a Filters panel with location, tag and package, and the client counts in Reports > Package Mix open that list.
Sep 30 Network

Devices tidy-up

Another port of a customer's router is linked to that customer automatically instead of waiting under Pending, and Gone can be cleared: Remove, Remove all, and automatically after 30 days.
Sep 30 Platform

Dark mode polish

Dark error pages, a flat sign-in page, no grey band when you pull the page on a phone, and the tickets calendar in the panel's colours.
Sep 30 Network

Path monitoring for every workspace

SmokePing-style latency and loss for every device on your map, with a diagnosis of the link at fault, is no longer early access. Add a prober from Network Map > Monitoring.
Learn more
Sep 30 Network

Probe install command opens the ports you use

The docker run line for a network monitoring probe now publishes the device log and NetFlow ports you have switched on for it, so logs and flows reach the probe without editing the command.
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Sep 25 Resellers & Prepaid

Office-only packages

Untick "Agents can sell this package" to keep a plan for your office. Resellers no longer see it in their portal, app or API, and customers already on it still renew through their agent.
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Sep 25 Platform

Choose the languages you work in

Tick your languages once in Settings > Company. Every language menu, portal switch and language field shows only those, and emails never go out in a language you switched off.
Sep 25 Customers

Use My Location saves on the spot

On the client and service edit pages the location button saves the position right away, shows how accurate it is, and explains what to change when the browser blocks location. The network map's address check has the button too.
Learn more
Sep 25 Guest WiFi

Guest WiFi on a phone, your name on the splash page

The Guest WiFi admin pages turn into compact cards on a phone, and the splash page can show your network name under the logo.
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Sep 25 Platform

No more "Page expired" after a long break

A tab left open for hours refreshes itself on the next click, or takes you to sign in and back to the same page. Anything you typed stays on screen so you can copy it first.
Sep 23 Support

Feedback button with automatic screenshot

Send a bug, idea or question to the ISPbox team from any page. A screenshot of the page and the details we need are attached for you, and our answer shows up under My feedback.
Sep 23 Billing

Payments report: filter by the months paid for

Tick or untick service months in the "Paid for" filter to leave them out of the table, the totals and the CSV export.
Sep 23 Resellers & Prepaid

Resellers can pay a renewal with reward points

The Activate / Renew dialog in the agent portal has a Wallet or Points switch, so an agent can spend earned points on free days for a customer in the same place they sell.
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Sep 23 Billing

Payments report shows the months each payment paid for

Every payment in Reports > Payments lists the service periods it covered, with an invoice preview from the row and the periods in the CSV export.
Sep 22 Billing

Online signup with pay links

A visitor who finds coverage on your public checker can order a package, pay the first invoice or set up autopay through a login-free pay link, and land in your queue as a New installation ticket.
Learn more
Sep 22 Billing

Plan changes on any future date

Schedule a plan change for any date and chain several of them, for example a winter rate from November and the regular plan again in April.
Learn more
Sep 21 Migration

Import from SAS4

Subscribers, resellers, prices, expiry dates, activation history and daily usage come over from the nightly SAS4 backup, one reseller at a time.
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Sep 21 Resellers & Prepaid

Reward points for resellers

Agents earn points on every sale from their wallet and spend them on rewards you define, such as free days for a customer or wallet credit.
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Sep 21 Billing

Payment reminders on their own schedule

Up to three reminders on fixed days after the due date, one email per customer with every overdue invoice, sent in your morning and never to customers whose autopay is working. They no longer depend on automatic suspension.
Learn more
Sep 18 Network

Import your network from LibreNMS onto the map

Devices from a connected LibreNMS land on the network map location by location, with a preview of exactly what will be written. The map editor was also redesigned around a full-screen map.
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Sep 16 Network

Path monitoring in early access

SmokePing-style latency and loss for every device on your map, with a diagnosis of which link is at fault and an incident for the customers behind it. Switched on per workspace on request.
Learn more
Sep 16 Resellers & Prepaid

Selling on credit and "Online now" for resellers

Agents can renew a customer who pays them later and keep a debts book, and see which of their customers are connected right now.
Learn more
Sep 16 Network

New customer devices show up by themselves

Network > Devices lists devices on the network that belong to no customer (Pending) and the ones that dropped off (Gone). Attach one to a customer with a tap and it gets a fixed address automatically.
Learn more
Sep 15 Support

Staff notifications

A notification bell, badges and a /notifications page for new tickets, orders and other events, with each user choosing email per kind: off, instant or a daily digest. Invoices can also be sent to customers by WhatsApp.
Sep 10 Migration

Run Splynx and ISPbox side by side

After the backup import, ISPbox can follow your live Splynx through its API - payments, invoices, customers and plan changes - with a report of every difference, until you are ready to cut over.
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Sep 9 Network

Routers that stop sending accounting are flagged

When a router keeps customers online but goes silent on RADIUS accounting, for example after a reboot, ISPbox notices and says so instead of drawing a flat usage chart.
Learn more
Sep 5 Resellers & Prepaid

Reseller and agent portal

Agents with prepaid wallets, their own price ranges, sub-agents with automatic commissions, cash collection with receipts and renewal cards, in a phone-first portal on your domain. A reseller API comes with it.
Learn more
Sep 5 Billing

Prepaid billing

Sell 1, 3, 7 or 30-day plans that switch themselves off at expiry, with free trials, expiry reminders, self-renewal in the portal and outage compensation.
Learn more
Sep 5 Guest WiFi

Guest WiFi and hotspot billing

A branded captive portal for MikroTik with time, data and device limits, printable vouchers, online payment and phone or email sign-in.
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Sep 5 Customers

Full white label on your own domain

Hide ISPbox branding and serve the portal from your own domain as the only address, with your own favicon.
Learn more
Sep 3 Billing

Interac e-Transfer matching

For Canadian ISPs: Interac deposit emails are read from a connected Microsoft 365 mailbox and matched to clients by invoice or account number, with a review queue. Available on request.
Sep 3 Migration

Deeper Splynx import

Saved Stripe and Authorize.net cards, attachments and documents, company details and logo, inventory and QuickBooks links now come over from a Splynx backup too.
Learn more

August 2026

Aug 28 Network

Sector finder and antenna aiming

Find the best sector for an address with terrain line of sight, then aim the antenna with the field app camera or compass.
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Aug 27 Customers

Customer portal on your own domain

Point a hostname such as portal.yourisp.com at ISPbox with one CNAME and the certificate is issued for you.
Learn more
Aug 12 Billing

Contracts, discounts and combined invoices

Minimum terms with early termination fees, recurring discounts, invoices issued ahead of the renewal date, one combined invoice per customer and a preview before every billing run.
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Aug 12 Customers

Referral program

Customers bring customers with a referral code, and the reward you set is paid as account credit when the new customer is activated or pays their first invoice, as you choose.
Learn more
Aug 10 Platform

AI assistant through MCP

Connect Claude, ChatGPT or Cursor to your workspace with one URL and ask about customers, outages and billing, under each user's own permissions.
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Aug 10 Billing

QuickBooks payment import

Payments recorded in QuickBooks Online are brought into client accounts in ISPbox.
Aug 9 Customers

Customer emails in the customer's language

Every email a customer receives goes out in their own language, with templates in 11 languages and your own version per language.
Learn more
Aug 7 Billing

Plan changes with proration

Changing a customer's plan credits the unused part of what they paid and charges the new plan for the rest of the period.
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Aug 5 Migration

Import from UISP

Subscribers, services, invoices, payments, saved Stripe cards and the UNMS network side come over from a UISP backup.
Learn more