ISPBox Wiki

Customer Equipment: Wi-Fi & CPE Credentials

Published Jul 11, 2026 · Updated Jul 11, 2026 · 2 min read

Store a service's Wi-Fi and CPE login details, management URL and notes on the Assigned Equipment tab. Passwords and CPE credentials are encrypted at rest and staff-only.

The Customer Equipment card on a service showing WiFi SSID, WiFi password, CPE username/password, management URL and notes

Every service can store the customer's on-site gear details - the Wi-Fi network, the CPE (customer premises equipment) login, its management address and free-form notes. Keeping these on the service record means whoever takes the next call or truck-roll has the credentials in front of them instead of hunting through a spreadsheet. Sensitive values are encrypted at rest and never shown to the customer.

1. Where it lives

Open the customer's service (from the client's Services tab, or Edit service), then switch to the Assigned Equipment tab. The Customer Equipment card is there, alongside the option to attach serialized inventory units to the service.

2. The fields

  • WiFi SSID - the network name configured on the customer's router/AP.
  • WiFi Password - the wireless key. Encrypted; hidden behind a Show toggle.
  • CPE Username and CPE Password - the login for the customer premises device (radio, ONT, router). Both stored so a technician can get into the device remotely.
  • CPE Management IP/URL - where that device is reached, for example 192.168.88.1.
  • Equipment Notes - anything worth remembering: bridge mode, VLAN, antenna alignment, model, mounting.

3. What is encrypted, and who can see it

As the card states, passwords and CPE credentials are encrypted at rest and visible to staff only. Concretely, the Wi-Fi password, the CPE username and the CPE password are stored encrypted; the SSID, the management address and the notes are stored as plain text. None of these fields appear in the customer portal - they are an internal record for your team.

4. IPTV credentials

Services that carry IPTV also get an IPTV Credentials card (IPTV login and password, both encrypted) on the service's Service Setup tab. Those credentials are shared only with IPTV integrations.

5. Saving

Fill in what you have and click Update Service. You do not need every field - store whatever is useful; the record can be completed on the next visit.