How to Add the Package
Packages are your service plans - name, speeds, price and billing period (monthly to yearly) - and every service is based on one. Create a plan, set its speeds and price, pick how often it bills, and optionally add a monthly data cap.
Packages are your service plans - the products you sell, with a name, price, billing period and speeds. Every customer service is based on a package, so setting these up is one of the first things you do in ISPBox. Manage them under Settings > Packages (needs settings manage).
1. Adding a package
Click + to open the package form and fill in:
- Name - what customers see, e.g. "Residential 100/20".
- Service type - Internet, TV, Voice or Other.
- Price - the amount charged once per billing period, in your workspace currency (change it under Settings > Invoices).
- Billing period - Monthly, Quarterly (every 3 months), Semi-annually (every 6 months) or Yearly. See below.
- Download and Upload speeds in Mbps - these are also what ISPBox pushes to your router as the customer's rate limit.
- Monthly data limit (FUP) - optional, see section 4.
- Available in locations - tick the locations that may sell this plan, or leave empty to offer it everywhere.
Click Save and the plan is ready to attach to services. In a brand new workspace the empty Packages page also offers three starter tiers (50/10, 100/20, 200/50) you can create with one click and edit afterwards.
2. Billing periods
A package is not monthly-only. The Billing period you pick decides how often the price is charged, and the Billing column in the packages list shows it for every plan at a glance:
- The price is per period, not per month. A yearly plan priced at 649.00 bills 649.00 once a year, not every month.
- Existing services keep running - if you change the period on a plan that customers are already on, they switch to the new period from their next invoice.
- The first invoice is prorated against the whole period. With First invoice for a new service set to Prorate (Settings > Invoices), a customer who starts mid-cycle is charged for the days up to their first bill day divided by one full billing interval - so a quarterly plan prorates over roughly 90 days, not 30.
- Revenue figures are normalised to a month. The dashboard MRR tile and the revenue reports divide each plan's price by its number of months, so a 649.00 yearly plan counts as about 54.08 per month rather than 649.00.
Switching a customer between plans with different periods is a plan change and is settled there, not here.
3. Changing the speed of a live plan
Editing the download or upload speed of a plan that customers are already on does not save silently. ISPBox counts the active customers on that plan and asks you to confirm:
- the number of active customers the change affects;
- the old and new download and upload values.
Choose Cancel to go back to the form, or Confirm Save to apply it. On confirm, ISPBox saves the plan and queues a re-sync of every affected service so the new rate limit reaches your routers - you will see "Synchronization for affected customers has been queued". Keep your queue worker running or the new speeds stay in ISPBox only.
A plan that is assigned to services cannot be deleted; ISPBox lists the customers blocking the deletion instead.
4. Monthly data limit (FUP)
Optionally cap a plan's monthly data with a Fair Usage Policy - set a data limit and the reduced speeds to apply once a customer passes it. The cap is always per calendar month, whatever the billing period is. See FUP Data Caps for the full behaviour.
5. Where packages are used
- On a service - the plan a customer is subscribed to, which drives their speed and their recurring charge.
- Per location - offer specific plans only in the areas you serve.
- On the coverage checker - the plans a prospect sees as available at their address.