ISPBox Wiki

Reports & Analytics

Published Jul 11, 2026 · Updated Jul 11, 2026 · 2 min read

Read-only dashboards that turn your invoices, payments, clients and usage into the numbers you run on: billing trend, payments, AR aging, package mix, revenue by location, growth and more.

The Billing Trend report: billed vs collected KPIs and an area chart over the last 12 months

Reports turn the data ISPBox already holds - invoices, payments, clients, services and usage - into the numbers you run the business on. They are read-only dashboards under the Reports menu, each with headline figures, a chart or breakdown, and most with a date range and CSV export. All need the reports view permission.

1. Billing Trend

Your top-line health check. Billed vs Collected plots non-voided invoices by issue month against successful payments by processing month, with headline collection rate and paid-on-time percentages. It answers "are we invoicing more, and are we actually collecting it?" over the last 12 months.

The Payments report: total, count and average KPIs with a filterable table of payments

2. Payments

Every payment received in a date range, with total, count and average up top. Filter by status or source (Stripe, PayPal, Square, manual, and so on), search by client or reference, and Export CSV for your accountant. Defaults to the current month.

The Accounts Receivable Aging report with current and overdue buckets and a per-client table

3. Accounts Receivable (AR) Aging

Who owes you money and how late they are. Open invoice balances are bucketed into current, 1-30, 31-60, 61-90 and 90+ days past due, with a per-client breakdown. This is your collections worklist - and pairs naturally with delinquent enforcement.

The Package Mix report showing MRR per package and each package's revenue share

4. Package Mix

Your recurring revenue broken down by plan. Shows total MRR, average revenue per service, and a table of each package's active services, MRR and share of the total - so you can see which plans carry the business.

Revenue by Location: MRR per location and an invoiced-revenue matrix by month

5. Revenue by Location

The same revenue lens split by service location: MRR and share per location, plus an invoiced-revenue matrix by month. Useful for WISPs operating across multiple towns or coverage areas.

6. Client Growth, Top Data Users and Tickets

Three more focused reports round out the set:

  • Client Growth - new signups over time, so you can see whether your customer base is trending up.
  • Top Data Users - your heaviest data consumers, drawn from usage samples - handy for spotting who might need a bigger plan or is straining a sector.
  • Tickets - a summary of support ticket volume and status, to keep an eye on the support load.