ISPbox ships a self-serve Sonar importer: upload your CSV exports and it recreates clients, services, invoices and payments - including automatic payment-to-invoice matching. Test it on a handful of accounts first, then run the full import when the numbers check out.
// self-serve importer in Settings > Imports - test it during the 7-day free trial
Three steps, and you can rehearse each one inside a trial workspace before anything touches production.
Pull the standard account, service, invoice and payment exports from Sonar. No custom reports needed - the importer reads Sonar's own CSV format.
Upload the files in Settings > Imports > Sonar. Limit the run to specific Account IDs to verify a sample first, then re-run for everyone.
Check balances against Sonar, point routers and RADIUS at ISPbox, and start the next billing cycle here.
// recurring Sonar discounts import separately, so promotional pricing survives the move
History, not just names and emails.
The importer rebuilds the financial record, so day one in ISPbox looks like year three in Sonar.
Accounts with contact data, addresses and their active services mapped to ISPbox packages.
Billing history imports with payments matched to invoices automatically, so balances carry over correctly.
A dedicated discount import keeps promotional and loyalty pricing attached to the right accounts.
Migration fear is normal. The importer is built so you never have to trust it blindly.
Scope the import to a few Account IDs, inspect the result, and only then run the rest.
Imports are idempotent by account - running again updates instead of duplicating.
Send us your exports and we will sanity-check the mapping before your cutover weekend.
Start a trial and run the importer yourself, or send us a sample export and we will map it with you.
